Frequently Asked Questions

It’s truly fast! We despatch our orders received before 1PM on the same day. Depending on your address, delivery takes 5 to 7 working days.

Once we ship the order, you will receive an email with the tracking link. You can click on that and track the order.

The shipping is free. There are no hidden charges.

Contact our customer care, and we will resolve this. We’ll get back to you within 8-12 hours.

We understand that you can’t wait at your delivery address all the time, and that is exactly why we will try to attempt delivering your order thrice; each attempt on a consecutive day. Thus if you have missed the delivery, please do not worry, we will try to make an attempt again.

Yes, only until the order has not been shipped from our side.

Don’t worry! Just get in touch with our customer care and we will get it done.

Yes, only until the order has not been shipped. Get in touch with our customer care and consider it done.

Rarely, to avoid any confusion in the order section and payment, we do not advice to give orders on phone calls. In case you need any assistance in placing an order, then place a call to our customer service executive or drop WhatsApp Message and we’ll assist you with any issues in placing the order.

We add a hard copy of the invoice along with the order. Soft copy of the same invoice can be found in the tracking detail email.

All our parcels have insurance. It helps us to save the parcel from theft or change of the original item in transit. Under these insurance terms, the courier boy can only hand over the parcel if you do the complete payment. Please do not accept any package if it has tampered and the seal is broken. 

Yes, We have 7 days Free Return policy. Read our return policy in detail here: Returns & Exchanges

Once we receive your return package, we will despatch your exchange.

Yes, you can cancel an order as long as we haven’t shipped it.